Return & Exchange Policy

How to Return Purchased Items?

Customers are advised to observe the following steps when returning purchased items

1. Please check the return validity of the purchased item (please refer to our Returns Policy below for more information).
2. Fill in the returns form (found on your “My Orders” page).
3. Print or produce a copy of the shipping label.
4. Pack the product and attach the shipping label to the package.
5. Drop the package off at one of our courier partners nearest to you (contact us if you require assistance with this).
6. Once we receive your package, we will process your request and update you of the status via email or phone.

Returns Policy

1. Return of the purchased item should be done within 3 days of receiving the item. After this period, all sales are final.
2. Exchange of items does not apply to items sold by overseas suppliers.
3. All sales are final for items sold by overseas suppliers.

Requirements for A Valid Return

1. Proof of purchase (please provide either the order number or invoice)
2. Bank details in Shipping Label if the original payment is made via payment gateway.
3. Include printed Shipping Label and pokhantremedies.com Tax Invoice in each return package box.
4. Valid reason for the product return should be met.

Requirements for A Valid Return

1. The item received by the buyer was not what was ordered.
2. The product received is damaged or defective.
3. Product quality or contents does not match the seller’s product description.
4. The product does not meet the customer’s expectations as described in the product’s description.
5. The product could not be fixed or assembled (not applicable for fashion products from overseas sellers).
6. The customer has a change of mind (not applicable for products from overseas sellers)

Note:

* Returns are not applicable for all undergarments sold due to hygiene and quality reasons.

* If you received damaged goods, please contact pokhantremedies.com within 48 hours to expedite the claim process.